Frequently Asked Questions (FAQs)
Click on the questions to go to the questions and answers.
General Questions:
What are your branch hours?
How do I reorder checks?
How do I open an account?
How do I get a copy of a check or my monthly statement?
How do I change my address?
What is the bank routing number for direct deposit?
What information is included in my available balance and available overdraft
protection?
What should I do if I need to place a stop payment on a check?
How do I sign up for Free 24/7 Bank-By-Phone?
I have forgotten my PIN number for the Telephone Banking service. How can I
get a new one?
What if I have other questions?
Free Online Banking Questions:
How do I enroll in Ambler Savings Bank’s Free Online Banking?
What do I do if I forget my password for Ambler Savings Bank’s Free Online
Banking?
How do I change my Password or Access ID?
Are there any special systems requirements to use Ambler Savings
Bank’s Free Online Banking?
Is Ambler Savings Bank’s Free Online Banking secure?
What is “PassMark” – RSA Layered Authentication?
How does “PassMark” – RSA Layered Authentication work?
Will I be able to change my Authentication Image?
I sometimes access Internet Banking from a public computer, such as at an
Internet café or at work. Can I still use those types of computers to do my
Internet Banking?
Am I required to enroll in Layered Authentication?
How does the Authentication Image protect me?
Why should I register my computer?
Is there a limitation on the number of computers I may register?
How do I view transactions on my accounts?
How late in the evening can I make a transfer?
If a scheduled transfer falls on a weekend or holiday, when will the
transfer occur?
How long will I be able to see transactions and statements?
When will ATM and Debit card transactions appear in my balances?
Is it possible to transfer funds from my Ambler Savings Bank Checking
account to my Ambler Savings Bank Savings account?
Can I transfer funds from an Ambler Savings Bank Checking or Savings account
to another account held by a different banking institution?
General Questions and Answers
Q: What are your branch hours?
A: Please use our online Branch/ATM Locator for the hours of operation,
address information, and the phone number of the Ambler Savings Bank
Hometown Financial Center closest to you.
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Q: How do I reorder checks?
A: You can Re-order checks online (see our Home page), by calling the Ambler
Savings Bank at 1-215-646-8400, or 1-866-ASB-4550, or by visiting any Ambler
Savings Bank Hometown Financial Center.
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Q: How do I open an account?
A: Call Ambler Savings Bank at 1-215-646-8400, or 1-866-ASB-4550, or visit
any Ambler Savings Bank Hometown Financial Center.
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Q: How do I get a copy of a check or my monthly statement?
A: You can get an image of your checks and a history of your account
activity online with our Free Online Banking service for sixty (60) days,
call Ambler Savings Bank at 1-215-646-8400, or 1-866-ASB-4550,
or visit any Ambler Savings Bank Hometown Financial Center. For an image of your check, click on the check number and the image of the
front of your check will be displayed. Click on the image of the front of
the check and the image of the back of the check will be displayed.
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Q: How do I change my address?
A: Call Ambler Savings Bank at 1-215-646-8400, or 1-866-ASB-4550,
or visit any Ambler Savings Bank Hometown Financial Center.
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Q: What is the bank routing number for direct deposit?
A: Our bank routing number is 23-1371634.
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Q: What information is included in my available balance and available
overdraft protection?
A: Available Balance represents the dollar amount of money in your account that is
available to you. It includes all cash, and electronic transactions, such as
direct deposits, that have been deposited into your account today, but it
does not include any pending credits. If you have a linked Savings Overdraft
Protection, this amount is also included. Any holds that have been placed on
your account have been subtracted from the balance.
A: Ending Balance is your account balance at the close of the last business day. It
includes all cash, checks and other items presented to your account, but it
does not include today's transactions or any linked overdraft protection.
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Q: What should I do if I need to place a stop payment on a check?
A: You should visit any of our Hometown Financial Centers and submit the
Stop Payment. Our staff will help you with any questions you may have on
this process.
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Q: How do I sign up for Free 24/7 Bank-By-Phone?
A: There is no application form to file to use the Free 24/7 Bank-By-Phone
service. Simply dial: 1-215-646-8401 (in 215, 445, and 267 area) or
1-888-282-8401 (out of area). You will be automatically guided through the
process on each account.
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Q: I have forgotten my PIN number for the Telephone Banking service. How can
I get a new one?
A: You can Contact Us online, call Ambler Savings at 1-215-646-8400, or
1-866-ASB-4550, or visit any Ambler Savings
Bank Hometown Financial Center. We will create a
new password for you within 24 hours.
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Q: What if I have other questions?
A: If you have further questions, please Contact Us or call us at
215-646-8400 or 1-866-ASB-4550.
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Free Online Banking
Q: How do I enroll in Ambler Savings Bank’s Free Online Banking?
A: From our Home page at amblersavingsbank.com, click
“First Time User” (upper right side corner) and have your checking account
or savings account information ready. This will take you to our first time sign up form where
you will fill in the requested personal identification and account
information. Enter your account number (checking number). Do not use dashes
or spaces between numbers. In three to five days you will receive a welcome
letter and the necessary codes to use the “Log In” screen and begin using
Ambler Savings Bank’s Free Online Banking.
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Q: What do I do if I forget my password for Ambler Savings Bank’s Free
Online Banking?
A: After you have entered your correct “Access ID” and incorrect
“Password” you will have the option of clicking on “Did you forget
your password?” which will require you to enter your correct “Access
ID” which will generate and email to you with your “Password” and you will
be require to change your “Password” after you successfully login. You can
also Contact Us online, call Ambler Savings Bank at 1-215-646-8400, or
1-866-ASB-4550, or visit any Ambler Savings Bank Hometown Financial Center.
We will create a new password and mail you your new password within three to
five business days.
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NOTE: Your access ID and Password are case sensitive, so keep this in mind
as you create your account. Also, your access ID and Password must be at
least 6 characters/digits long, in addition your password must be a
combination of letters and numbers. For example: ambler1, 3customer,
12345A, or Ambler1, are all valid passwords.
Q: How do I change my Password or Access
ID?
A: The first time you login to Internet Banking is the only time you have the
option to change your access ID. If you need to
change your access ID after that point, please
Contact Us at 1-215-646-8400, or 1-866-ASB-4550, or visit any Ambler
Savings Bank Hometown Financial Center. To change your password, click on “Option”,
then “Change Password”.
Q: Are there any special systems requirements to use Ambler Savings Bank’s
Free Online Banking?
A: The only system requirements needed are access to the internet and an
updated browser such as Internet Explorer 5.5 or greater or Netscape
Navigator 6.0 or greater.
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Q: Is Ambler Savings Bank’s Free Online Banking secure?
A: Yes, Ambler Savings Bank’s Free Online Banking is very secure. In fact,
we are required to use a browser with the highest form of encryption (128bit SSL) available for today’s popular browsers. This means that information
passing from your computer to Ambler Savings Bank is scrambled, making it
virtually impossible for anyone to access your account information. However,
we do ask that you take the following steps to maintain the security of your
accounts and personal information:
- Memorize your Access ID and Password. Never write it down or reveal it to
anyone. Your Password authenticates you when you log in to Ambler Savings
Bank’s Free Online Banking.
- Change Your Password. It is a good idea to change your Password on a
regular basis. You can do this by clicking on the “Change Password”
button located under “Options”.
- Log out after each session. Always click on the “Log Off” button when
finished with your computer. If you share a computer with other individuals,
you may want to completely close the Internet connection after using Ambler
Savings Bank’s Free Online Banking.
We have implemented (11/2006) PassMark Layered Authentication which is a
layer of security to the Internet Banking login process to further validate
your identity. This process is designed to keep your personal account
information protected from fraud and Identity theft.
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Q: What is “PassMark” – RSA Layered
Authentication?
A: RSA Adaptive Authentication, formerly known as PassMark, is a
machine metrics-based solution designed for customers who access their
accounts from a home or office workstation. In a machine metrics solution,
each workstation is identified by a specific set of criteria and validated
upon login. When you access your accounts from a different computer, such as
at an Internet café or library, you are prompted to answer specific
challenge questions. This scenario is known as out of band-authentication.
If the challenge process is completed successfully, access is permitted and
you are allowed to perform transactions.
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Q: How does “PassMark” – RSA Layered Authentication work?
A: You will go through a process to enroll your computer in the solution,
and select a unique photo and phrase, known as a PassMark and a passphrase.
During this process, the RSA Adaptive Authentication system is gathering key
information on your computer and storing it on the server for use in
validating you during future logins. The PassMark and passphrase are your
tools to ensure that you are accessing our valid Internet Banking Website
and not being redirected to a fraudulent site, as in the case of a phishing
attack. You will then be offered the option to enroll the computer or not
enroll it. After the enrollment process, you are then prompted for your
regular Internet Banking password. You will then enter your password and
will be granted access to the Internet Banking system to conduct your
transactions.
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Q. Will I be able to change my Authentication Image?
A. A default image will be provided to you at enrollment, and you must keep
this selection initially. You will then be able to change your
Authentication Image after completing the enrollment process. You will be
able to select from a library of thousands of images.
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Q. I sometimes access Internet Banking from a public computer, such as at an
Internet café or at work. Can I still use those types of computers to do my
Internet Banking?
A. Yes, you can continue to use public computers to access Internet Banking.
As part of your enrollment in the Layered Authentication process from your
home computer (or other non-public computer you regularly use), you will
complete a series of challenge questions. If you need to access Internet
Banking from a non-public computer, you will be provided with an additional
confirmation process using the challenge questions, and then will be granted
access to the system.
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Q. Am I required to enroll in Layered Authentication?
A. Yes, we are requiring all Internet Banking users to enroll in Layered
Authentication for their security. We're confident that you will find the
process easy to use and convenient.
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Q. How does the Authentication Image protect me?
A. The Authentication Image that is presented back to you is a verification
that you are accessing our legitimate Internet Banking site. By presenting
the Authentication Image and passphrase that you established during the
enrollment process, we are providing an assurance to you that your activity
has not been redirected to a fraudulent site where your login credentials
could be compromised.
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Q. Why should I register my computer?
A. Each computer has a unique set of characteristics, similar to a
fingerprint. By registering the computer, its unique set of characteristics
will be stored by Internet Banking and used as additional validation
criteria during subsequent logins. If you choose not to register a computer,
you will be presented with a different validation process consisting of
challenge questions/answers. Thus, we encourage you to register your
computer and make for a more convenient, yet secure login process.
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Q. Is there a limitation on the number of computers I may register?
A. There is no limit on the number of computers you may register.
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Q: How do I view transactions on my accounts?
A: Click on the account number for the account transactions you wish to
view. The first screen will be the balance screen. Here you select the
“Transactions” button.
The selection defaults to the previous business day. You can now select from
the following choices: Previous Period (transactions on last statement)
Current Period (transactions since last statement) Current Business Day
(transactions for current business day). Top
Q: How late in the evening can I make a transfer?
A: The transfer cutoff time for current day’s business is 8:00 p.m. Eastern
Time Monday through Friday. On Saturday the cutoff time is 5:00p.m. Eastern
Time. Transfers after this hour will be credited the next business day.
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Q: If a scheduled transfer falls on a weekend or holiday, when will the
transfer occur?
A: Transfers scheduled for a Sunday or Holiday will occur on the first
business day after the weekend or holiday.
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Q: How long will I be able to see transactions and statements?
A: You will be able to view the current cycle and the 2 prior cycles.
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Q: When will ATM and Debit card transactions appear in my balances?
A: ATM and Point of Sale transactions that are conducted prior to 8:00 p.m.,
Monday through Friday will update your balance immediately. These
transactions that are conducted after 8:00 p.m., Monday through Friday will
update your balance the following business day. These transactions that are
conducted prior to 5:00 p.m., Saturday will update your balance immediately.
These transactions after this time will update your balance the next
business day.
Debit card transactions can take from 2 to 7 days, depending on how quickly
the merchant submits their payments.
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Q: Is it possible to transfer funds from my Ambler Savings Bank Checking
account to my Ambler Savings Bank Savings account?
A: Yes, and vice versa. You may set up a one time transfer of funds from the
account or a scheduled transfer that will exchange the funds on a regular
basis determined by you.
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Q: Can I transfer funds from an Ambler Savings Bank Checking, or Savings
account to another account held by a different banking institution?
A: Yes. With Ambler Savings Bank’s Free Online Bill Pay, you can have
money transferred to a different banking institution. See questions
regarding Free Online Bill Pay.
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Thank You for your Loyalty, Trust and Business!
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